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Courses

E-Learning or Workbooks - A Cost Effective Easy to Use Training Solution!

Are you looking for a cost effective, simple and easy to use solution for the Accessible Customer Service Training?

E-Learning $35.00 + HST per person

Or

Workbooks $15.00 + HST per person

For more information on E-Learning and or workbooks click on the read more link below.

 

 

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News

Integrated Accessibility Standards Regulation (IASR)Train The Trainer Workshops

Train the Trainer – Integrated Accessibility Standards Regulation (IASR) We have three Train the Trainer Workshops coming up:  Mississauga, North Bay and Quinte West.  We are working on providing two others in Meaford and Oshawa area.  If you are interested in hosting a session, let us know.  Any organization that hosts a session is entitled to one person free (if...

Read more about Integrated Accessibility Standards Regulation (IASR)Train The Trainer Workshops

Services

Accessibility Experts - Customized Workshops and Services

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We are an accessibility consulting and training firm that is passionate about making Ontario accessible. We provide customized workshops and other services including: 

 


Customized Workshops

Implementing the Integrated Accessibility Standards Regulation – Policy Development and Multi Year Accessibility Plan 4 Hour Workshop

$295 per session (max 15 people)

This is a great first step to begin the journey of understanding the next standards.   Under the Integrated Accessibility Standards Regulation, three specific accessibility standards have been developed:  Employment, Information and Communications, Transportation and Design of Public Spaces.   With various compliance deliverables and timelines for implementation it is important for staff to fully understand the requirements.  This four hour interactive training workshop provides an in depth study of the standards so that you and your key management staff are comfortable and have a full understanding of what you as an organization has to do to implement them.  This workshop will help you to develop your policies and to create a multi-year Accessibility Plan.  Know what you need to do, how you are going to do it and when you are going to do it, so that you meet all timelines and deliverables. 

For more information click on the printable Implementing Integrated Accessibility Standards Regulation (Policies, Accessibility Plan - 4 hours).pdf

Accessible Documents One Day Workshop

Ideal for those who create documents for the website or for the public.

All Day Workshop $345 per person (lunch included)

This all day workshop will ensure that your staff clearly understands what makes a document accessible. We begin with the basics of how to create accessible documents.  We then look at the Clear Writing Principles and the Clear Print Guidelines.  We apply your new knowledge and use hands-on training with laptops so that you create an accessible Word documents.  You will also learn how to convert the Word document into a PDF (Portable Data Format) and make it accessible. Cyndie Sproul demonstrates using her JAWS software what it is like not to have sight and only hear the text. Providing examples of what is useful for a person using a screen reader such as JAWS and what barriers she would encounter with documents.

For more information click on the printable Training Outline One Day Accessible Documents Workshop.pdf

Integrated Accessibility Standards Regulation- Ideal for all Staff

90 Minute Workshop   $1,295 per session (up to 50 people)

Businesses and organizations must ensure training is provided on the requirements of the Integrated Accessibility Standards Regulation and the Human Rights Code as it pertains to people with disabilities.  Now that your employees are trained on the Accessible Customer Service Standard, you can continue with their training for the next three standards.  This workshop will help staff to understand how the Information and Communications Standard will help organizations to effectively communicate and provide information to people with disabilities.  They will also understand how the Employment Standard will help organizations to recruit, accommodate and retain people with disabilities in our labour force.  They will understand how the Transportation Standard will make public transit more accessible for people with disabilities and lastly understand the requirements of Public Spaces.  This workshop makes sure your employees are trained so that you as an organization are in compliance with the Integrated Accessibility Standards Regulation.

For more information click on the printable Staff Training Iintegrated Accessibility Standards Regulation - 90 minutes.pdf.

Management Overview of the Integrated Accessibility Standards Regulation 1 Hour Workshop

$650 per session (max. 25 people)

This workshop will help your management staff to strategically implement the Integrated Accessibility Standards Regulation. Senior Management will have a clear understanding of the many deliverables for the Accessibility Standards for Employment, Information and Communications, Transportation and Public Spaces. We will also look at the general requirements of the Integrated Accessibility Standards Regulation regarding policies, multi-year accessibility plan, training and emergency preparedness.  Workshop will be geared and reflective of your particular sector’s deliverables and timelines which will be helpful in    analyzing the overall impact of the standards. 

For more information click on the printable Management Overview Integrated Accessibility Standards Regulation - 1 hour.pdf.

Train the Trainer – Integrated Accessibility Standards Regulation

Ideal for previously trained Accessible Customer Service Trainers

6 Hour Workshop   $595 per person

If you have previously taken a Train the Trainer session with us, you can continue with your training on the Integrated Accessibility Standards Regulation.  We will begin by helping you to understand the Employment, Information & Communications, Transportation Standard, Public Spaces and the Human Rights Code, so that you can effectively provide training to your own staff.  We will also demonstrate a complete run through of the 90 minute training session that you will be delivering to your own staff.   As in previous Train the Trainers you will be given a copy of the 90 minute power point presentation, handouts, sample workbook pages, sample case studies, record keeping forms and tips; everything you need to train your own staff.

For more details select Integrated Accessibility Standards Regulation Train the Trainer Workshop.pdf for the workshop outline.

Employment Standard – Ideal for HR Staff

4 Hour Workshop   $295 per person

This workshop helps HR staff to prepare for and implement the Employment Standard.  Learn what you need to do to ensure that accessibility becomes part of your organization’s recruitment, selection and retention process so that we retain people with disabilities in our labour force.  You will also learn effective communication processes for employing people with disabilities and gain a full understanding of the particular plans and processes you need to have in place.  We will work through the process for developing and documenting individual accommodation plans, return to work process, performance management, career development and redeployment for employees with disabilities.  We will also touch on the Workplace Emergency Response information.

For more information click on the printable Employment Standard - 4 hours.pdf.

Information and Communications Standard - Ideal for IT and Marketing Staff

4 Hour Workshop   $295 per person

This workshop helps IT and Marketing Staff to ensure that people with disabilities have access to sources of information in an accessible manner.  This can include websites, brochures and materials that you generally make available to the public.  This course will look at your requirements to create, provide and receive information and communications in ways that are accessible and how you go about doing it.   Looking closely at how accessible formats and communications supports need to be provided we will begin the process of how to design conversion ready documents, accessible feedback, and accessible workplace emergency plans.  We will also look at accessible websites and website checkers for compliance. 

For more information click on the printable Information and Communication Standard- IT & Mkt staff - 4 hrs.pdf.

Accessible Word Tables

Ideal for those who create tables

1 Hour Workshop   $50 per person

This workshop will provide Staff with the necessary tools in knowing how to create accessible tables in Word.  This course will take the basics of accessible documents learned in the Fundamentals of Accessible Documents and build on them going in depth in all aspects of an accessible table and saving it as a PDF (Portable Data Format) document. It is recommended to have taken the Fundamentals of Accessible Documents Workshop and Accessible Word Documents prior to attending this workshop; however, it is not mandatory. 

Accessible Excel Spreadsheets

Ideal for those who create excel spreadsheets

2 Hour Workshop   $95 per person

This workshop will provide Staff with the necessary tools in knowing how to create accessible Excel Spreadsheets and graphs.  This course will take the basics of accessible documents learned in the Fundamentals of Accessible Documents and build on them going in depth in all aspects of Excel, and saving your document as  PDF (Portable Data Format)  document  It is recommended to have taken the Fundamentals of Accessible Documents Workshop prior to attending this workshop; however, it is not mandatory. 

Accessible PDF (Portable Document Format) Documents

Ideal for those who create PDF documents

1 Hour Workshop   $95 per person

T his workshop will provide Staff with the necessary tools in knowing how to create accessible PDF (Portable Document Format).  This course will take the basics of accessible documents learned in the Fundamentals of Accessible Documents and build on them going in depth in all aspects of a  PDF (Portable Document Format)  document  It is recommended to have taken the Fundamentals of Accessible Documents Workshop prior to attending this workshop; however, it is not mandatory.

Accessible Customer Service Training - 3 Hour Workshop

$1495 per session (max 25 people)

This workshop meets compliance with the new Accessible customer Service Standards. It is ideal for front line staff and department heads. Your staff will have a greater sense and understanding of how to provide superior customer service to persons with disabilities.  The workshop includes an overview of the legislation and its requirements, disability terms and definitions, and reporting and training requirements. 

Various simulation and interactive learning experiences help your staff to identify and remove barriers in the workplace. This workshop will change the way your staff provide service to your community!

"Excellent facilitators.  I learned a lot."

"This training opened my eyes to the different types of disabilities and the obstacles they face."

"This was a very good course which raised an incredible awareness in a wide area surrounding inaccessibility/disabilities."

"Simulation exercises were excellent and group discussions very informative."

"Interesting and informative."

"Entire session really opened my mind to just how difficult normal tasks can be to a person with a disability."

Management Overview Accessibility Standards for Customer Service - 1 Hour Workshop

$650 per session (max. 25 people)

This workshop will help your management staff to move forward in implementing the new Customer Service Standards.  Staff will learn the legislated requirements under the AODA. They will also learn what their responsibilities are, how to comply and what next steps are needed.

The standards are easier to implement when staff clearly understand their roles and responsibilities. A great first step in moving your organization forward before the next four standards are implemented.

"For months I've been trying to explain this legislation and it's impact to Senior Management staff.  You come in for an hour and they get it.  Now we can move forward."

"I feel I have learned information that I can use."

Accessible Customer Service Training - 1 Hour Workshop

$1,000 per session (max 40 people)

This workshop also meets compliance with the new Accessible Customer Service Standards and is for those staff with limited customer service interaction with persons with disabilities. It includes an overview of the legislation and its requirements, disability terms and definitions and reporting and training requirements. It does not include simulation or interactive exercises. Ideal for volunteers, contractors and staff with little or no customer service interaction. 

"Glad I had the opportunity to attend."

"I enjoyed the session and information much more then I thought."

"Very informative."

Accessible Customer Service Training - 1 Hour E-Learning

$35 per person

Sometimes it's difficult to pull staff away from their jobs for any length of time. The e-learning workshop allows staff to train on line when convenient. E-learning is set up with modules which cover all the training requirements of the Accessible Customer Service Standards. If you require a customized training module of your organizations policies and procedures additional costs would be involved.

Implementing Customer Service & Creating Policies and Procedures - 1 Day Workshop

(Price to be negotiated)

This course is ideal for staff responsible for implementing the Customer Service Standards of your organization. Decision makers will be educated on legislative background, requirements, and effective and accessible customer service training. This interactive workshop helps staff to work in unison to begin the process of writing your policies and procedures. You will also work on a plan for your organizational training and reporting needs. A great interactive training session that helps your organization to meet compliance and avoid penalties.

"Great workshop. Really helped me to understand the legislation better and to write our policies and procedures."

"I'm not feeling so overwhelmed now. This has been a great help. Thank you."

"I learned so much. I had to idea it was this involved."

Train the Trainer Accessible Customer Service Training - 2 Day Workshop

$1,295 per person

How will you train new staff, volunteers and contractors? Why not train one of your own staff. An extensive 2 day "Train The Trainer" workshop will help you learn the customer service legislation, disability types, effective customer service and compliance requirements around policies, procedures and training. You will be taught the principles of adult learning theories and practice delivery to effectively train any new staff on Accessible Customer Service Standards.

"It was the most effective training I think I've ever taken."

"You are truly excellent, skilled and knowledgeable facilitators."

" This was way more then I expected."

" Two of the best facilitators I've ever seen."

" Thank you for helping me to feel comfortable to deliver Accessible Customer Service Training. I had no idea I would be learning public speaking skills as well."

"You really broadened my understanding of accessibility and enhanced my facilitation skills."

"As a Health and Safety Trainer I've been to at least 30 different training sessions over the years. This was by far the best session I have ever taken."

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Other Services

Accessibility Planning and Development

Assistance with an overall program to achieve compliance to the Ontarians with Disability Act (ODA) and the Accessibility for Ontarians with Disability Act (AODA) and associated standards.

Accessible Communication Plans & Web Sites

Policy Review and Development

 

Proposal Writing

Assistance in developing proposals for funding and other resources

Reporting Requirements and Documentation

Standards Compliance Advice and Research

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